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Update/Patches
for SOS Suite |
* These update installers will work only if you have already installed SOS 2010 or SOS 2013
on your system and your support is current! *
For a list of the
changes, fixes, and additions in SOS Release 2013.02, please see the readme
document.
The following patch files are cumulative and contain all modifications to the
SOS modules since the initial release of 2010.01. The patch installer will
check to be sure that you have a previous copy of SOS 2010.01 on your system
before continuing. In addition, it will check your licensing information to see
if you had a valid support contract on the date of the first distribution of
this release. If either of these checks should fail, the patch will not be
installed.
As with all software updates, the safest way to start
is by doing a backup of your current installation (necessary only on
standalone and server systems). In this case, that would mean doing a
quick copy of your SOS folder and all folders and files within it. Assuming
that you have the space available on your hard disk, this can be accomplished
with two clicks:
1. Open My Computer.
2. Locate the SOS folder (usually on the C: drive).
3. RIGHT-click on the SOS folder.
4. Select COPY on the popup menu.
5. RIGHT-click on an empty area of the same window (NOT on any of the
folders!).
6. Select PASTE on the popup menu to create the copy. The new folder will be
called "Copy of SOS". Once you have completed the update and have
confirmed that all is well, you can delete "Copy of SOS" if you wish.
Once you have done your backup, download the desired patch installer(s) to a
convenient location, such as your Windows desktop, then locate and double-click
to run it.
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Tip: Less experienced users may find it easier to click "Run" rather than "Save" after clicking on the link below. Doing so will download the patch to a temporary location on your system, run the patch installer, then delete the patch program automatically. One click does the whole thing. The only downside is that you won't be saving a copy of the patch installer on your system, so if you have to re-install it, you will have to do the process again. Depending on the speed of your internet connection and the size of the patch, that can be time-consuming. |
Links for the various patch
installers can be found at the bottom of this page. If a patch is available,
the date of the patch will appear in the table below. Other than the additional
time to download it, there is no harm in simply downloading and installing the
all-in-one "sos" patch, rather than
individual modules. If, however, you use only one of the modules, such as
Office Manager, you can save a little time by downloading and installing just
the specific patch for that module.
After downloading the
file to a convenient location, your web browser may then offer you to
"OPEN" the file. Either do that, or close
the window and manually locate the patch installer you just downloaded and
double-cllick to start it up. Remember: Simply
downloading the patch file does not install it! After downloading, you must
OPEN or RUN it in order to install the updated program components on your
system.
Before installing the
patch, make sure that you have exited all SOS applications. If
installing on a network server, leave the database running, but no other SOS
applications should be open. The installation process is just a couple of
clicks and only takes a minute or so, once you have the file downloaded. On
standalone systems and on network database servers, a window will appear after
the files have been copied. Click "Continue" to refresh the database
structures, a process that can take a few minutes. This window will not appear
on network workstations .
Network
Installations:
You should apply the patch to the database server and all workstations if
running on a network. Also, if installing on a network, be sure to leave the
database running. Do NOT take down the database before doing the installs.
Do the server first, clicking CONTINUE after the new
files are copied. Wait until the database update is complete before doing
the other workstations! That part can take a little while to complete. Once the
server if finished, apply the patch to all the workstations, clicking CANCEL
when you get to the database update step. You can do more than one workstation
simultaneously.
Troubleshooting: The two most common issues
that appear while and immediately after updating are:
- Application
icons on the login screen are disabled (greyed-out). Correct by updating your
license keys in Start > Programs > SOS Applications > DBTools. Once DBTools is
running, go to Files > License and enter the information that was sent
to you when you last renewed. If that information is not
available, request a new copy from SOS.
- Error 3 appears
after the installer attempts to copy the new files. This error means
that one or more of the files to be replaced are set with the
"Read-only" property or that your Windows login does not have
the rights to replace files in the SOS folder.
To fix the former, open the SOS folder using My Computer or Windows Explorer. Click any file, then hold down the CTRL key and press the A key. All files will now be highlighted. RIGHT-click any of the highlighted files and select Properties. Clear the Read-only checkbox and click OK. Now re-run the patch.
If the error still appears, then log out of Windows and log back in as Administrator, or have your system administrator do so, then re-run the patch.
Here are the dates,
sizes, and links for the current patches:
|
Revised
files for all modules (OM, CM, Scheduler) RECOMMENDED |
10/15/13 |
67 MB |
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Revised
files for OM only |
10/15/13 |
53 MB |
|
|
Revised
files for Scheduler only |
10/15/13 |
7
MB |
|
|
Revised
files for CM only |
10/15/13 |
44 MB |
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|
**
CBH/MAPSS users only: Both the OM and MAPSS files: |
10/15/13 |
53 MB |